PURCHASE TERMS

This section sets out the general conditions of purchase at Bodegas Vega de Yuco SAT, located in Camino del Cabezo, s / n, with CP 35572 - Masdache - Tías and with CIF.- V-35474881. We offer you an online shopping service that allows you to purchase some of the products and / or experiences from your computer, being able to enjoy different offers and special promotions.

Bodegas Vega de Yuco SAT, retains full ownership of the products until delivery and total collection of the same, expenses and fees included. The registration or purchase process implies acceptance of the general conditions of sale and the privacy policy applied in accordance with current legislation.

You can buy products and/or experiences that are available for sale in the online store. Vega wineries by Yuco SAT. reserves the right to cancel any order.

All the products sold on this website have been subjected to strict quality controls, ensuring that they comply with the food health regulations of the European Union.

These General Conditions are governed by Spanish law.

Price of products and/or experiences

The prices applied are those in force at the time of ordering. The user will be able to know, at all times, the breakdown of each of the concepts that make up the order (tax base, shipping costs and others, if any, taxes are included in the price).

Payment methods

• Debit or credit card

As an electronic payment system, this website is attached to the Caixa e-commerce payment gateway. All data will travel encrypted and on a secure SSL (Security Socket Layers) server of the Redsys secure payment system, which guarantees that neither the owners of this website, nor third parties, will have access to their bank details or credit card information. credit. Once the card data has been entered, the bank will validate the operation and proceed to collect. From that moment, the order will be effective and will be prepared and shipped.

Data to include:

• Card number (16 digits)
• Expiration date
• Security code (3 digits from the back of the card)

Paypal

Purchases can be made using this payment method, for which the customer only needs to have a user account.

Shipping costs policy

The shipping costs of orders depend on the weight and the destination. The delivery will be made in a period that can range between 48/72 hours in the Peninsula and the Canary Islands and 3/5 days for other destinations from the confirmation of the shipment.

Notice to consumers

For more information on shipping possibilities to these destinations, contact our sales department at orders@vegadeyuco.es

Purchase limit

For security reasons, purchases of more than 1,000 euros or orders containing more than 25 items cannot be made.

Protocol Order

Once the order has been placed through the website, the customer will receive an e-mail to the address provided to us, with the confirmation and the data related thereto (order number, payment method, products or experiences acquired, chosen shipping method, delivery address...). The data will serve as proof for any subsequent management in relation to the order.

Once the payment of the order is confirmed we will proceed to its preparation and shipment to guarantee the delivery in the estimated deadlines.

In the event that the client detects any error throughout the process, he can contact the commercial department at orders@vegadeyuco.es. The website will rectify the data as soon as possible and in accordance with the applicable legal regulations.

Return policy

To make any return, the customer must send an email to the address requests@vegadeyuco.es, indicating their data, the order number, the product and / or products, and the reason for the cancellation.

Return of an unwanted product:

• You have 14 calendar days from the day after receiving your product to withdraw from the purchase and return the purchased goods. After this period, it will be at the discretion of the Website to proceed or not to refund the amount paid by the customer.
• To proceed with the return it is necessary that the product has not been opened, used or manipulated, and remains in its original packaging.
• If the product has not left our warehouses, Vega de Yuco SAT will proceed to refund the amount corresponding to the order, after ensuring that payment by card or paypal has been received. If the product has already left our warehouse, the Website will refund the amount after ensuring that the requirements of section 2 are met.
• Anywhere, the return will take place within a maximum period of 15 days from the payment or receipt of the product in our warehouses.

Defective or nonconforming products

If the product has arrived with a defect or does not correspond to the description indicated in the offer at the time of delivery, you have the right to return the product using our Online Returns Center. If a product becomes defective after the return period, you can not make your return using our Online Returns Center.

Please note that if you return defective or apparently non-compliant products to the offer for which they were purchased, once returned to Bodegas Vega de Yuco SAT, the products will be inspected in our warehouse. If a defect or fault is found on our part or the product is determined not to correspond to your order, we will be happy to provide you with a full refund of the amount, in accordance with applicable law. Products that have been mistreated, modified or changed may not be in accordance with this policy and therefore may not be accepted at the time of return. If this is applicable to your order we will contact you by email to let you know.

If, on the other hand, your return finally meets the established requirements, your refund will be processed within 14 days of receipt of your return.

General

Our compliance with these Terms is subject to applicable laws and legal procedures and nothing contained therein limits our right to comply with applicable laws or other requirements or conditions you have been using our Platform or the information you provide or collect to us with respect to your use.

These Terms do not create or imply any enforceable rights by any person who is not a party to them.

We may transfer our rights and obligations described in these Conditions to another organization, without affecting your rights or our obligations, set out in these Conditions. Only you can transfer your rights or obligations under these Conditions if we accept it in writing.

If any of the sections of these Conditions were declared invalid, illegal or unenforceable, the validity, legality and applicability of the remaining provisions would not be affected or impaired in any way. The omission or delay on our part at any time in the demand for compliance with any provision contained in these Conditions does not imply a waiver of our right to demand compliance with said provision or any other contained herein in the future.

The fictitious names of companies, products, people, characters or data mentioned in the Platform are not intended to refer to any individual, company, product or event that exists in reality.

We reserve all rights not expressly granted in these Conditions.